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Invoice
Invoice
In the order detail page you will find the link to request the invoice.
Invoice will be sent within 1-2 business days.
Return
Return
You can subumit request a return within 14 days.
A return shipping fee applies for returns, varing based on location.
Technical Support
Technical Support
- Live chat support Monday to Friday: 9:30–12:30, 13:30–17:30
- For Home Product Support:
- Local No.: 1-855-987-5465 (toll free, French and English service, Mon-Fri 9:00 to 17:00 EST)
- Technical Support Phone: 1-866-629-4691 (toll free, English Service, 24/7)
- Support E-mail:support.ca@tp-link.com
- For SMB Product Support:
- Local No.: 1-855-987-5465 (toll free, French and English service, Mon-Fri 9:00 to 17:00 EST)
- Technical Support Phone: 1-833-925-7767 (toll free, English Service, Mon-Fri 6:00 to 18:00 PST)
- Support E-mail: support.ca@omadanetworks.com (Business products only); support.ca@vigi.com (Surveillance products only)
(For after-sales service, please have the product model number ready prior to contacting us)
Shipment
Shipment
3–5 days during promotions, otherwise 2–3 days.
In the order detail page you will find the link to request the invoice.
Invoice will be sent within 1-2 business days.
You can subumit request a return within 14 days.
A return shipping fee applies for returns, varing based on location.
- Live chat support Monday to Friday: 9:30–12:30, 13:30–17:30
- For Home Product Support:
- Local No.: 1-855-987-5465 (toll free, French and English service, Mon-Fri 9:00 to 17:00 EST)
- Technical Support Phone: 1-866-629-4691 (toll free, English Service, 24/7)
- Support E-mail:support.ca@tp-link.com
- For SMB Product Support:
- Local No.: 1-855-987-5465 (toll free, French and English service, Mon-Fri 9:00 to 17:00 EST)
- Technical Support Phone: 1-833-925-7767 (toll free, English Service, Mon-Fri 6:00 to 18:00 PST)
- Support E-mail: support.ca@omadanetworks.com (Business products only); support.ca@vigi.com (Surveillance products only)
(For after-sales service, please have the product model number ready prior to contacting us)
3–5 days during promotions, otherwise 2–3 days.
Contact customer service
If you need help, please send us a message. All questions related to orders on ca.store.tapo will be answered within 1 working day.
Questions regarding technical support may require longer response times.
Thanks — your request has been sent.
Our Canadian support team replies within 1 business day. If you have photos, videos or a receipt to share, just reply to the confirmation email and attach them there.
Email support is for non-urgent enquiries, with a typical response time of 1 business day. For product installation or configuration concerns, please consider our Live Chat service.