Politique de remboursement

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marketing.ca@newsletter.tp-link.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing.ca@newsletter.tp-link.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marketing.ca@newsletter.tp-link.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

1) 30-Day Return policy

- A. Any product purchased directly from the TP-Link Tapo Store can be returned for a refund within 30 days of delivery, provided there is valid proof of purchase.
- B. All returns are subject to inspection upon arrival. Products are deemed to be non-refundable if they are damaged, abused or missing any accessories.
- C. To initiate a return under these conditions, please go to your order page in My Account and submit a request.
- D. Returns are accepted only for orders shipped to addresses in the contiguous United States (excluding Alaska and Hawaii)
- E. Returns for Products Purchased from Third-Party Retailers: If you purchased a TP-Link Tapo product from a third-party retailer, please note that each retailer has its own return policy. Please contact the retailer directly to inquire about their return process. The return policy described in this section only applies to products purchased directly from the TP-Link Tapo Store.
- F. Any products received without a valid Return Merchandise Authorization (RMA) will be destroyed, and no refund or credit will be issued.
- 2) Defective Products
  - A. Defective products purchased from the TP-Link Tapo Store may be eligible for repair or replacement under warranty by submitting a Return Merchandise Authorization (RMA) request. For more details, please review our Warranty Policy.
  - B. To submit a request for repair or replacement, please visit our RMA request page
- 3) Return Shipping Responsibility
  Customers are responsible for shipping costs when returning products.
- 4) Promotional and Bundle-Only Items:
  Returns and refunds for promotional items and bundles are only accepted if all included items from your order are returned. This includes the required purchase item and any free bonus items received as part of the promotion. Partial returns of bundle items are not allowed. We do not accept returns or offer refunds for individual items within a promotional bundle.
- 5) Cancellations are allowed on your order within 45 minutes of placement.
  After this window, orders are no longer able to be cancelled.