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Return Request

Complete the form below and our team will review your request and reply by email within 3 business days.

Step 01 / 04

Customer information

Full name*

Email address*

Step 02 / 04

Order details

i Bought from a third-party retailer (Amazon, Best Buy, etc.)? Please contact that retailer directly — this form is only for orders placed on ca.store.tapo.com.

Order ID*

Found in your order confirmation email or My Account.

Shipping address on the order*

Returns are accepted only for orders shipped within Canada.

Step 03 / 04

Items & reasons for return

Please list each item you wish to return, along with its reason, condition, and packaging status.

! Please note: items that are damaged, abused, or missing accessories may not be eligible for a refund. Items sent back without an approved return request will not be accepted.

Item #1

SKU

Item name*

Reason for return*

Condition*

Qty*

Packaging & accessories*

Step 04 / 04

Additional details

Tell us more about your return — the more specific, the faster we can help.

Description*

Return window

30 days from delivery

Return shipping

Free

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