Return Request

Complete the form below and our team will review your request and reply by email within 1 business day.

Step 01 / 04

Customer information

Step 02 / 04

Order details

i Bought from a third-party retailer (Amazon, Best Buy, etc.)? Please contact that retailer directly — this form is only for orders placed on ca.store.tapo.com.
Found in your order confirmation email or My Account.
Returns are accepted only for orders shipped within Canada.
Step 03 / 04

Items & reasons for return

Please list each item you wish to return, along with its reason, condition, and packaging status.
! Please note: items that are damaged, abused, or missing accessories may not be eligible for a refund. Items sent back without an approved return request will not be accepted.
Item #1
Step 04 / 04

Additional details

Tell us more about your return — the more specific, the faster we can help.
By submitting, you agree to our Return Policy.
We'll review and reply by email within 1 business day.
Return window
30 days from delivery
Return shipping
Free
Support
Contact us