Return and Refund Policy

1. 30-Day Return Policy

 

a. Any product purchased directly from the TP-Link Tapo Store can be returned for a refund within 30 days of delivery, provided there is valid proof of purchase.

b. All returns are subject to inspection upon arrival. Products are deemed non-refundable if they are damaged, abused, or missing any accessories.

c. To initiate a return under these conditions, please fill out our Return Request Form.

d. Returns are accepted only for orders shipped to addresses within Canada.

e. Returns for products purchased from third-party retailers: if you purchased a TP-Link Tapo product from a third-party retailer, each retailer has its own return policy — please contact that retailer directly. This return policy applies only to products purchased directly from the TP-Link Tapo Store.

f. Any product received without a valid Return Merchandise Authorization (RMA) will be destroyed, and no refund or credit will be issued.

g. Once your return request is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

h. We reserve the right to decline a return, refund, or store credit if we determine, at our discretion, that a customer's return activity constitutes abuse of this policy — for example, frequent partial or full returns within a short period of time, or a pattern of behaviour indicating the policy is not being used in good faith.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately (see "Contact Us" below) if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Defective products purchased from the TP-Link Tapo Store may also be eligible for repair or replacement under warranty by submitting a Return Merchandise Authorization (RMA) request. For details, please review our Warranty Policy or visit our RMA request page.

3. Exceptions / Non-Returnable Items

We also do not accept returns on gift cards.

Please contact us if you have questions about a specific item.

4. Return Shipping

Return shipping is on us! We cover the cost of your return shipping label, so you won't be charged any fee to send your item back to us.

5. Promotional and Bundle-Only Items

Returns and refunds for promotional items and bundles are accepted only if all items from the original order are returned together — including the qualifying purchase item and any free bonus item received as part of the promotion. Partial returns of bundle items are not allowed, and we do not accept returns or offer refunds for individual items within a promotional bundle.

6. Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

7. Order Cancellations

Orders may be cancelled within 45 minutes of placement. After this window, orders can no longer be cancelled.

8. Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please email us at support.store.ca@tp-link.com.

Tapo Reward Points Adjustment on Returns

Returns are subject to a corresponding adjustment of the Tapo Reward points earned on that order.

• When an order is returned, the Reward points earned on that order are deducted from your account.
• If those points have already been redeemed (for example, used as a voucher toward a later order) before the return is requested, and your current point balance isn't enough to cover the full deduction, we will first deduct whatever points remain in your account.
• Any remaining shortfall is converted to a cash value — 100 points = CA$1 — and deducted from the refund amount of the returned order.

Example:

9. Contact Us

If you need help with a return, you can email us at support.store.ca@tp-link.com. All return-related requests are typically answered within 1-3 business day.

Questions regarding technical support may require a longer response time.